_
_
ServiceNow
RapDev’s Modern ServiceOps leverages automation and AI to proactively monitor critical services and their dependencies, detect anomalies, proactively alert, and assist with incident resolution. Empower your teams with real-time enterprise visibility, an accurate and up-to-date CMDB, and intelligent remediation.
Poor visibility and disconnected tools lead to slow troubleshooting and service degradation. Engineering teams often struggle to get clear insights and effectively manage critical infrastructure, applications and, services.
Poor visibility and disconnected tools lead to slow troubleshooting and service degradation. Engineering teams often struggle to get clear insights and effectively manage critical infrastructure, applications and, services.
Modern ServiceOps connects critical components of their environments by aligning and automating workflows across ServiceNow and other connected tools, allowing you to enable self-healing and assisted incident management to reduce MTTR and SLO breaches using AIOps, HLA, and real-time troubleshooting flows.
Modern ServiceOps connects critical components of their environments by aligning and automating workflows across ServiceNow and other connected tools, allowing you to enable self-healing and assisted incident management to reduce MTTR and SLO breaches using AIOps, HLA, and real-time troubleshooting flows.
Leverage RapDev’s extensive experience with the DevOps module to incorporate automated workflows and intelligent change tracking within ServiceNow, facilitating faster approvals with ChatOps and seamless change implementations.
By automating impact assessments and approvals, your developers and managers can streamline the process, reduce manual errors, and speed up deployment cycles.
Customers can now discover and manage their business services and underlying IT infrastructure - on-prem, cloud, virtualized, and server-less environments, from a single location.
By leveraging event-based discovery, you can ensure that you have real-time access to your CMDB, immediate access to new CIs for incidents and events, and always up-to-date service maps. Our team of experts can help you deploy event management to leverage external monitoring tools and other IT systems and applications to identify patterns and trends. The module creates alerts or incidents based on defined rules and thresholds, which in turn triggers automated workflows to resolve incidents and minimize downtime.
RapDev's patented CSDM as Code solution simplifies the microservices and application services registration process by allowing developers to interact directly with ServiceNow through Git commits in their native developer tools.
CSDM as Code leverages proprietary code-driven templates for automating the registration of microservices and application services. By integrating with CSDM as Code, you can streamline the creation and updating of service maps, ensuring that your configuration data is always up-to-date and in compliance with the CSDM 4.0 and tailored to your maturity level.
RapDev’s approach to Tag-Based Service Mapping provides a more effective way to map and visualize critical services and dependencies using metadata tags.
Explore customized tag-based strategies to automatically generate and update service maps within ServiceNow. By integrating these tags, you can ensure that service maps accurately reflect real-time changes, providing clear insights into service dependencies and interactions.
Leverage RapDev’s in-depth SRE capabilities to enable proactive monitoring of your environments by analyzing system health logs to identify and address potential issues before they impact services.
Build a modern observability framework and integrate Cloud Observability, ACC and other tools with AIOps to analyze health logs and detect anomalies and generate actionable insights that allow for preemptive issue resolution.
Leverage AI to enable automated remediation workflows for critical issues and incidents. By using ACC to send output data to the ServiceNow instance via the MID Server and store events and metrics in the relevant database, organizations can reduce their MeanTime to Recovery (MTTR) by:
ChatOps integrates incident management into communication platforms like Slack, MS Teams, and ServiceNow Operator Workspace, allowing for seamless handling of critical issues.
RapDev’s engineers specialize in automation to improve the developer experience. Embedding incident management within chat platforms through dynamic notifications enables real-time troubleshooting, continuous updates and easy internal communications during outages or MIM.
Leverage GenAI with Modern ServiceOps to enhance incident management and troubleshooting.
Ready to see Modern ServiceOps in action?
Connect with our engineers for a demo today.
Ready to see Modern ServiceOps in action?
Connect with our engineers for a demo today.
