Datadog Offering

ChatOps

Eliminate the delay of waiting for approvals, incident updates and weekly CAB meetings with RapDev’s ChatOps for ServiceNow. RapDev’s chatbot integrates ServiceNow with the chat tools that your teams rely on most and simplify change management for your IT fulfillers.

RapDev’s chatbot for MS Teams and Slack

RapDev’s ServiceNow chatbot connects ServiceNow with Slack and MS Teams to streamline the incident response and approval process across teams and platforms, allowing users to seamlessly complete tasks like change requests, incidents, and approvals — without actively monitoring ServiceNow, their inbox, or any other manual steps.

How it works

Our chatbot connects three different systems - ServiceNow, AWS, and Azure to enable your MS Teams or Slack Chatbot.

Request approvals

Allow key process or application owners and those involved with compliance and control to approve or reject requests directly from their chat tools like Slack and MS Teams.

Incident response

Save valuable time for your IT fulfillers and engineers by enabling them to update work notes, change the state of an incident or change request, or reassign incidents as needed straight from Slack or MS Teams.

Change management

Tired of sitting through CAB calls to approve a change request? You can now do it right from Teams or Slack, without needing to login to the ServiceNow UI or joining an endless CAB meeting.

Gain visibility

Regardless of whether manual approvals are still part of your change process, RapDev’s ServiceNow chatbot helps ensure approvers are immediately aware of the items they are responsible for and proactively avoid potential disruption in the case of Major Incidents.

MAJOR INCIDENT MANAGEMENT

Ensure uninterrupted uptimes with self-healing workflows

Leverage AI to enable automated remediation workflows for critical issues and incidents. By using ACC to send output data to the ServiceNow instance via the MID Server and store events and metrics in the relevant database, organizations can reduce their MeanTime to Recovery (MTTR) by:

Auto-remediating alerts within minutes of their generation
Preventing over-allocation of resources by setting defined limits and thresholds
Minimizing human intervention and toil by automating the alert remediation process

CHATOPS

Streamline incident management with ChatOps

ChatOps integrates incident management into communication platforms like Slack, MS Teams, and ServiceNow Operator Workspace, allowing for seamless handling of critical issues.

RapDev’s engineers specialize in automation to improve the developer experience. Embedding incident management within chat platforms through dynamic notifications enables real-time troubleshooting, continuous updates and easy internal communications during outages or MIM.

GEN AI

Bridge critical operational gaps with GenAI

Leverage GenAI with Modern ServiceOps to enhance incident management and troubleshooting.

Build Private GPT Instance: Develop and deploy a private GPT instance tailored to your organization's needs.
Automate Root Cause Analysis: Incorporate GenAI within your existing Major Incident Management (MIM) process to automate root cause determination and analysis, improving the speed and accuracy of identifying issues.
Instant Incident Summaries: Utilize GenAI to instantly generate summarized details of incoming incidents.
Automated Responses: Send responses from GenAI to the ChatOps engine, including incident summaries and tailored troubleshooting ideas for specific outages.

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