ServiceNow Offering

ITOM Integration Hub

Integration Hub works with ServiceNow’s Flow Designer to help you accelerate the resolution of change requests and incidents. RapDev’s team of ServiceNow DevOps engineers has built a library of reusable Integration Hub Spokes and flow-designer workflows that help you improve customer experience and accelerate the resolution of incidents and requests.

RapDev’s ServiceNow ITOM Integration Hub and Flow Designer Services

The Problem

Integrating ServiceNow with modern systems can be challenging.

DevOps teams have to manually code and connect systems to their ServiceNow products. This fragmented tool leads to slowed down release cycles and often has scope for human error.

Integrating ServiceNow with modern systems can be challenging.

DevOps teams have to manually code and connect systems to their ServiceNow products. This fragmented tool leads to slowed down release cycles and often has scope for human error.

The Solution

ServiceNow’s ITOM Integration Hub provides faster, easier workflow connectivity across systems using code-free spokes, Integration Hub includes over 100 out-of-the-box integrations.

RapDev’s engineers have built a library of reusable Integration Hub spokes and Flow Designer workflows.Your organization can now create automated, trigger-based workflows and synchronize data across multiple production instances. Our customers see an improvement in their customer satisfaction scores and internal productivity across the board and save valuable developer time by eliminating manual management of backlogs.

ServiceNow’s ITOM Integration Hub provides faster, easier workflow connectivity across systems using code-free spokes, Integration Hub includes over 100 out-of-the-box integrations.

How it works

RapDev’s ServiceNow ITOM Integration Hub and Flow Designer Services

STEP 1

IT service management analysis

Our developers conduct a one-time IT service management analysis of your ServiceNow incident and request tables using AI to quickly and accurately identify clusters of workloads that we can automate. Our developers work with your in-house team to build and implement flow templates, deploy out-of-the-box integration spokes, and create reusable custom spokes to help you leverage the best of what Integration Hub has to offer.

STEP 2

Benefits of Integration Hub spokes

RapDev helps customers leverage Integration Hub spokes to:

Make low-code REST API calls
Use regular tools that accept API calls via host or Git
Instantly fulfill user requests
Reduce delays in ticket hand-offs and manual intervention
Automate your backlog instead of manually addressing tasks
Achieve quick wins with your top repetitive tasks

STEP 3

Integration Hub use cases

We’ve helped customers connect various API-enabled systems to ServiceNow via Integration Hub:

Ansible Playbook fulfillment
Terraform pipeline initiation and registration
Chef and Runbook executions
Citrix VDI Dynamic troubleshooting
Microsoft SCCM to deploy software
Outlook to automate Distribution List management
RSA & Okta to reset passwords
WSUS to automated patching
VMWare to auto start/restart VMs

MAJOR INCIDENT MANAGEMENT

Ensure uninterrupted uptimes with self-healing workflows

Leverage AI to enable automated remediation workflows for critical issues and incidents. By using ACC to send output data to the ServiceNow instance via the MID Server and store events and metrics in the relevant database, organizations can reduce their MeanTime to Recovery (MTTR) by:

Auto-remediating alerts within minutes of their generation
Preventing over-allocation of resources by setting defined limits and thresholds
Minimizing human intervention and toil by automating the alert remediation process

CHATOPS

Streamline incident management with ChatOps

ChatOps integrates incident management into communication platforms like Slack, MS Teams, and ServiceNow Operator Workspace, allowing for seamless handling of critical issues.

RapDev’s engineers specialize in automation to improve the developer experience. Embedding incident management within chat platforms through dynamic notifications enables real-time troubleshooting, continuous updates and easy internal communications during outages or MIM.

GEN AI

Bridge critical operational gaps with GenAI

Leverage GenAI with Modern ServiceOps to enhance incident management and troubleshooting.

Build Private GPT Instance: Develop and deploy a private GPT instance tailored to your organization's needs.
Automate Root Cause Analysis: Incorporate GenAI within your existing Major Incident Management (MIM) process to automate root cause determination and analysis, improving the speed and accuracy of identifying issues.
Instant Incident Summaries: Utilize GenAI to instantly generate summarized details of incoming incidents.
Automated Responses: Send responses from GenAI to the ChatOps engine, including incident summaries and tailored troubleshooting ideas for specific outages.

ServiceNow Offering

ITOM Integration Hub

RapDev’s ServiceNow ITOM Integration Hub and Flow Designer Services

Integrating ServiceNow with modern systems can be challenging.

Integrating ServiceNow with modern systems can be challenging.

ServiceNow’s ITOM Integration Hub provides faster, easier workflow connectivity across systems using code-free spokes, Integration Hub includes over 100 out-of-the-box integrations.

ServiceNow’s ITOM Integration Hub provides faster, easier workflow connectivity across systems using code-free spokes, Integration Hub includes over 100 out-of-the-box integrations.

RapDev’s ServiceNow ITOM Integration Hub and Flow Designer Services

STEP 1

IT service management analysis

STEP 2

Benefits of Integration Hub spokes

STEP 3

Integration Hub use cases

MAJOR INCIDENT MANAGEMENT

Ensure uninterrupted uptimes with self-healing workflows

CHATOPS

Streamline incident management with ChatOps

GEN AI

Bridge critical operational gaps with GenAI

Let’s Get Started

Let’s Get Started